Last updated: 24 August 2025

1) Who We Are (Controller)

This Privacy Policy explains how Veebis Europe OÜ (“we”, “us”) processes your personal data when you use veebis.eu and our services.
Controller: Veebis Europe OÜ, Company Reg. No 17008862, Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Telliskivi tn 57/1, 10412.
Contact (privacy): [email protected]

We comply with the EU General Data Protection Regulation (GDPR) and applicable laws.

2) What Data We Collect

• Account & Contact Data: name, email, phone, address, company details, VAT number.
• Billing & Payment Data: order history, invoices, partial card/payment references from our processor (we do not store full card numbers).
• Service Data: domain WHOIS/registrant data, DNS, hosting content/usage, IP addresses, logs (e.g., access, error, security), support tickets.
• Technical Data: device/browser info, IP, cookies, and similar identifiers.
• Marketing/Preference Data: consents, newsletter subscriptions, communication preferences.

3) Sources

Data comes from you (forms/checkout/tickets), automated interactions (cookies/logs), and from third parties where needed to provide services (e.g., domain registries, fraud-prevention tools).

4) Purposes & Legal Bases

We process data for:

• Service Provision & Contract: create/manage your account; process orders; deliver hosting, domains, SSL; provide support. (Art. 6(1)(b) GDPR)
• Billing & Legal Obligations: invoicing, accounting, tax compliance, KYC/AML checks where applicable. (Art. 6(1)(c) GDPR)
• Security & Abuse Prevention: monitoring, logging, fraud prevention, protecting network and customers. (Art. 6(1)(f) GDPR – legitimate interests)
• Service Improvement & Analytics: performance, quality, product development (aggregated/limited). (Art. 6(1)(f))
• Marketing: newsletters or product updates with your consent; you can unsubscribe anytime. (Art. 6(1)(a))
• Legal Claims: establishing, exercising, defending legal claims. (Art. 6(1)(f))

5) Cookies

We use cookies and similar technologies for essential functionality, analytics, and (with consent) marketing. See our Cookie Policy for details and how to manage preferences.

6) Sharing & Processors

We share data only as necessary to provide services, comply with law, or protect rights. Typical processors/recipients include:

• Payment processing: Quickpay (transaction processing, fraud prevention).
• Billing/Client Portal: WHMCS.
• Infrastructure & Security: hosting/datacenter providers, CDN/DNS & security services (e.g., Cloudflare), backup and email service providers.
• Domain Services: registries/registrars for domain operations.
• Analytics/Communications: tools for metrics and customer communications (where used).
  We sign data-processing agreements where required.

7) International Transfers

If personal data is transferred outside the EEA, we use appropriate safeguards (e.g., Standard Contractual Clauses) and additional measures where necessary.

8) Retention

We keep data only as long as needed for the purposes above:

• Invoices/accounting records: as required by law (typically up to 7 years).
• Account & service data: for the duration of the contract + a limited period to resolve issues, comply with law, or handle disputes.
• Logs/security data: for operational security and forensic purposes for a reasonable period.

9) Security

We implement technical and organizational measures appropriate to the risk (access controls, encryption in transit, network/firewall protections, backups, staff confidentiality). No method is 100% secure.

10) Your Rights (GDPR)

You have the right to access, rectify, erase, restrict, object, and data portability, and to withdraw consent at any time (where processing is based on consent).
To exercise these rights, email [email protected].
You also have the right to lodge a complaint with your local supervisory authority in the EEA. In Estonia, this is the Data Protection Inspectorate.

11) Children

Our services are not directed to children. Do not use our services if you are under the age required to consent to processing in your country without parental authorization.

12) Changes

We may update this Privacy Policy from time to time. The “Last updated” date reflects the current version.

13) Contact

Veebis Europe OÜ · Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Telliskivi tn 57/1, 10412
Support: [email protected] · Phone: +372-623-7212